STORE POLICIES — MySpoiledPet

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Last updated: 20 September 2026

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Welcome to MySpoiledPet. This page sets out the policies and terms that explain how our ordering, delivery, returns, refunds and data protection processes work.

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Customer Support

• Instagram: myspoiledpet_store

• Email: myspoiledpet@outlook.com

• Opening hours: Monday to Friday, 9:00 am – 6:00 pm

• Typical response time: Within 24 business hours

 

Contents

1. Delivery & Shipping

2. Returns, Exchanges & Refunds

3. Privacy Policy

4. Terms & Conditions

5. Cookies & Similar Technologies

6. Contact & Customer Support

 

1. Delivery & Shipping

1.1 Order Processing

Once your payment has been successfully confirmed, your order will enter our processing stage, including picking and packing, within 1 business day.

1.2 Delivery Times

Delivery times may vary depending on:

• Your delivery postcode and region

• Product availability

• Courier and delivery logistics

• Customs procedures, where applicable

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The estimated delivery time applicable to your order will be displayed at checkout before you complete your purchase.

Average estimated delivery time: 9 business days.

Please note that delivery estimates may vary and can be affected by circumstances outside our reasonable control.

1.3 Shipping Costs

Shipping costs are calculated automatically at checkout according to your delivery postcode and the shipping options available for your order.

If we offer a promotion such as free delivery, the applicable conditions will be clearly displayed on our website.

1.4 Order Tracking

Where tracking is available, your tracking information will be sent to the email address provided at checkout once your order has been dispatched.

1.5 Delivery Attempts and Incorrect Addresses

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order is returned because an incorrect or incomplete address was provided, or because delivery could not be completed after the applicable delivery attempts, any re-delivery may be subject to additional shipping charges.

We will assess each case individually and provide the available options based on the circumstances and applicable delivery costs.

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1.6 Delays and Circumstances Beyond Our Control

Delivery delays may occasionally occur due to circumstances outside our reasonable control, including periods of unusually high demand, courier disruptions, severe weather, strikes, customs procedures or local restrictions.

If your order is delayed, please contact our customer support team and we will do our best to assist you.

 

2. Returns, Exchanges & Refunds

2.1 How to Request a Return or Refund

If you would like to request a return, exchange or refund, please contact us at:

Email: myspoiledpet@outlook.com

Please include:

• Your order number

• Your full name

• The reason for your request

• Photos or video, where relevant, particularly if the product is damaged or faulty

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2.2 Cancellation and Return Period

For most online purchases made by consumers in the UK, you have the right to cancel your order within 14 days of receiving the goods, without having to provide a reason, subject to applicable legal exceptions.

After notifying us of your decision to cancel, you generally have a further 14 days to return the goods.

Certain products may be excluded from cancellation rights where permitted by law, including certain personalised goods, sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, and other statutory exceptions.

Nothing in this policy affects your statutory rights as a consumer.

2.3 Condition of Returned Products

Where a return is made under the statutory cancellation right, the goods should be returned within the applicable period.

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what would be reasonably permitted in a shop.

Where applicable, products should be returned with their original packaging, accessories and other items supplied with the order.

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2.4 Faulty or Damaged Products

If your product arrives damaged, faulty or not as described, please contact us as soon as reasonably possible.

We may ask you to provide photographs or video to help us assess the issue and determine the appropriate solution.

Your statutory consumer rights remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund in accordance with applicable UK consumer law.

2.5 Refunds

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Where a refund is approved, we will generally issue it using the same payment method used for the original purchase, unless otherwise agreed with you or permitted by law.

For cancellations under applicable consumer cancellation rights, refunds will generally be processed within the timeframe required by law.

Once processed by us, the time for the funds to appear in your account may vary depending on your payment provider or bank.

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2.6 Return Shipping Costs

For a standard cancellation under the statutory cancellation period, the customer may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or the law requires us to cover the cost.

If the product is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it so that we can provide the appropriate instructions.

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2.7 Products That Cannot Be Returned

Certain products may be excluded from cancellation or return rights where permitted by UK law.

This may include, for example, certain personalised products or sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken.

Any applicable exceptions will be communicated clearly where relevant.

 

3. Privacy Policy

MySpoiledPet respects your privacy and is committed to handling your personal information responsibly.

We may use personal information to process orders, arrange deliveries, provide customer support, maintain website security and improve your shopping experience.

Where applicable, we process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 where applicable to our activities.

3.1 Information We May Collect

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Depending on how you interact with our website, we may collect:

• Name

• Email address

• Telephone number

• Billing and delivery address

• Postcode

• Payment-related information processed by our payment providers

• Order history

• Website and browsing information, such as IP address, device information and pages visited, where applicable

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We do not intend to store full payment card details when these are processed directly by third-party payment providers.

3.2 How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Process payments

• Arrange delivery

• Provide customer support

• Communicate with you about your order

• Prevent fraud and protect our website

• Improve our website and customer experience

• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

3.3 Sharing Information with Third Parties

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Where necessary to operate our business, we may share relevant information with trusted service providers, such as:

• Payment service providers

• Delivery and courier companies

• Email and customer relationship management services

• Website hosting and technology providers

• Analytics and advertising providers, where applicable

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We only share information where there is an appropriate lawful basis and where it is necessary for the relevant purpose.

3.4 Your Data Protection Rights

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Depending on the circumstances and applicable law, you may have rights including the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data where applicable

• Request restriction of processing in certain circumstances

• Object to certain types of processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

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To exercise your rights or ask questions about your personal data, please contact:

Email: myspoiledpet@outlook.com

You may also have the right to complain to the relevant data protection authority if you believe your data protection rights have not been respected.

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3.5 Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

If a relevant personal data breach occurs, we will take appropriate steps in accordance with applicable data protection requirements.

 

4. Terms & Conditions

By using our website or purchasing products from MySpoiledPet, you agree to these terms.

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4.1 About MySpoiledPet

MySpoiledPet is an online pet products store operated from Brazil and serving customers in the United Kingdom.

Our customer support and business operations are managed from Brazil. Depending on the product and fulfilment method, orders may be shipped directly to customers in the United Kingdom.

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4.2 Product Information

We make reasonable efforts to ensure that product descriptions, specifications and images on our website are accurate.

However, minor differences may occur due to:

• Screen settings, lighting or photography

• Product colour or finish

• Manufacturing batches

• Product models or specifications supplied by manufacturers

These minor differences do not necessarily mean that a product is defective.

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4.3 Prices and Promotions

All prices displayed on our website are shown in British pounds sterling (GBP/£) unless otherwise stated.

Prices and promotional offers may change from time to time.

Any price change will not affect an order that has already been accepted and confirmed, except where required by law.

4.4 Customer Responsibilities

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Customers are responsible for:

• Providing accurate delivery and contact information at checkout

• Reviewing their order details before completing the purchase

• Monitoring communications relating to their order

• Ensuring that the delivery address is accessible and suitable for receiving the order

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4.5 Fraud and Suspicious Transactions

We reserve the right to cancel or delay an order where there are reasonable concerns regarding fraud, payment irregularities or inaccurate information.

Where appropriate, we may contact the customer to verify information before processing the order.

 

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality

• Remember preferences

• Understand how visitors use our website

• Measure website performance

• Improve the shopping experience

• Personalise advertising, where applicable and permitted

Where consent is required, we will request it in accordance with applicable privacy and data protection requirements.

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

 

6. Contact & Customer Support

If you have any questions about your order, our products or these policies, please contact us through one of our official channels.

Email: myspoiledpet@outlook.com

Instagram: myspoiledpet_store

Opening hours: Monday to Friday, 9:00 am – 6:00 pm

Typical response time: Within 24 business hours

We aim to respond to all customer enquiries as promptly as possible.

 

MySpoiledPet
Pet products for the UK
myspoiledpet@outlook.com